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Overview of Singapore Workforce Development Agency (WDA)

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2011/SOM/WKSP/013
Overview of Singapore Workforce Development Agency (WDA)
Submitted by: Singapore Residential Training Workshop on Structural Reform Singapore 10-12 August 2011

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Overview of Singapore Workforce Development Agency (WDA)
Briefing to Delegates of the APEC New Strategy for Structural Reform Workshop 11 Aug2011
Anil Das Senior Director Industry Skills and Planning Office
Overview of Presentation
WDAs Workplan and Key Initiatives CET Outcomes WDA and CET Development
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Our Mission
To enhance the employability and competitiveness of Singapores workforce
WDA was formed in 2003
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Our Vision
A Competitive Workforce, with workers Learning for Life, and Advancing with Skills
Skills Standards
CET Masterplan Announced in 2008 C Building a First Class CET System
Quality Training Providers Career Centres
Sustained Funding (LLEF & SDF)
Quality Trainers Standards Tripartite Outreach
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NCI CET Centre ATO
2 National CET Campuses (2013)

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The Singapore Workforce Skills Qualifications (WSQ) system is designed based on international best practices and tailored to local context
Industry Agreed Standards
Validated by industry stakeholders, ISTCs
Adult Learning Principles
Bite-size and portable
Open Access
Alternative entry requirements to PET qualifications
Recognition of Prior Learning
Certification and experience
Competency-based Assessment
Assessment through doing
y g
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Competency-Based
Demonstrate attitude, skills and knowledge
Build CET Infrastructure
WSQ C Skills Standards with Clear Training and Progression Pathways
Occupational
Industry X
Framework
Industry Y
Framework
Build CET Infrastructure
Career transitions
Industry Knowledge & Skills
Upgrading within industry
Occupational Skills
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Generic Employability Skills C ES (soft skills and literacy/ numeracy)
Some examples 1. Problem Solving & Decision Making 2. Workplace-related life skills 3. Communication & Relationship Management

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CET Training Providers
3 NCIs
Build CET Infrastructure
450 WSQ Approved Training Providers 50 CET Centres
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SDF-funded Public & Private Providers
Comprehensive Range of Services by CET Centres
- Opening up government-funded training to individuals who initiate and pay for their own training
Build CET Infrastructure
OUTREACH
Career Roadshows Career Fairs
SCREEN
Use of Profiling Tools
TRAIN
Certificate/ Higher Certificate/ Advanced Certificate/Diploma Work-Study Model with Industry A ti hi
CAREER ADVISORY
Career Counseling J b
OUTCOME TRACKING
Placement and Retention Surveys Outcome Evaluation Surveys by WDA
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Open House Talks and Seminars Pre- enrollment Screening Interview for Suitability Apprenticeship Specialized Programmes (Sommelier/Concierge) Professional Development Programmes Job Placement through Industry Engagement On campus job fairs Surveys by WDA - Application of skills - Job Expansion - Pay Increment - Career Advancement

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Besides Training, Career Services also Play a Critical Role in Shaping a World-Class Workforce
Workers
Individuals need to make informed choices based on knowledge of O t iti & Th t
Career Services
Opportunities & Threats
Functional Skills Soft Skills: resilience, productive, motivated, innovative Labour Mkt Info Mindset/ Confidence Career profiling / advisory Other Learning / Prof devt (e.g. Preparatory
Training
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World-Class Workers
Continuous Learning/ Upgrading ( g OTJ, master classes) Vocational
Employers
Entry Peak/Craftsmen T-shaped
Overview of Presentation
WDAs Workplan and Key Initiatives CET Outcomes WDA and CET Development
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Singapore Ranks 3rd in World Competitiveness
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Source: IMD World Competitiveness Yearbook 2011. The scoreboard presents ranking of 59 economies.
Our Human Development Index Ranks 27th Amongst 169 Economies
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Source: Human Development Report 2010. The Human Development Report is an independent publication commissioned by the United Nations Development Programme. The Human Development Index is a summary composite index that measures a economys average achievements in health, knowledge and income.

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? 94% of companies employees apply
Companies found employees applying skills and performing better after WSQ training
? 94% of companies employees apply
skills acquired from WSQ courses, and
? 92% of companies employees perform
better at work after WSQ training
? 90% of companies indicated WSQ
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90% of companies indicated WSQ
training was able to address skills gaps in their employees
Results of WDAs 2010 Survey on Outcomes of WSQ training
Trainees also reported positive results at work after WSQ training
? 88% of trainees said that they were able
to apply the skills acquired from WSQ courses, and
? 87% said they were able to perform better
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at work after WSQ training.
Results of WDAs 2010 Survey on Outcomes of WSQ training

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? 44% of trainees had more or new job
ibiliti
More importantly, WSQ training helps improve trainees career
responsibilities
? 25% received a salary increment ? 21% moved to a new job
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? 13% were promoted
These outcomes may not be directly attributed to training alone, but a combination of factors, such as employees length of stay and aptitude, companys performance, economic climate, etc. Results of WDAs 2010 Survey on Outcomes of WSQ training
WSQ also Enhances Job Mobility
? 28% of employees with WSQ training, changed
jobs, compared to 19% of employees without WSQ training Q g ? WSQ significantly increased chances of lower- skilled machine operators, cleaners, labourers, to move up to service, clerical, craftsmen and related occupations
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? Enhanced lateral mobility for PMETs and those in service, clerical, craftsmen and related occupations
Key findings of WSQ Training Outcome from MOMs Research Report in 2010

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Overview of Presentation
WDAs Work Plan and Key Initiatives CET Outcomes WDA and CET Development
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Vision for CET
Lifelong Learning Culture
Quality Training Professionals Quality Training Professionals Best-in- Class Institutions Best-in- Class Institutions Good Access and Linkages Good Access and Linkages Relevant Training Programmes Relevant Training Programmes
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Strong Tripartite Partnership Government Investment of $2.5bn over 5 years

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Focus Attention on Specific Target Groups C Professionals, Managers, Executives, Technicians (PMETs)
Address specific skill
Qualifications Short Modular Courses Industry Scholarships Master-classes / Seminars Industry Skills Development Advisory Services
Enable career Keep abreast of latest ideas concepts and Nurture and Plan skills pathway
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specific skill gaps moves ideas, concepts and developments in profession Nurture and groom talents p y for career progression
60,000 PMETs over 3 years
Focus Attention on Specific Target Groups C Low-Wage Workers (LWWs)
English@Workplace
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Workfare Training Support (WTS) Scheme

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Support Productivity Enhancement for Enterprises C Productivity Improvement
PRoductivity Initiatives in Services & Manufacturing (PRISM)
? Specialist Core of
Embedded Capability
PRODUCTIVITY PYRAMID
C Certified Productivity Practitioner
by SPA
C WSQ Certified Productivity &
Innovation Manager (Services & Manufacturing tracks) by SMa
C Operations & Process Management
Executive Programmes by Warwick U i it ? Training Interventions
? Specialist Core of Productivity Managers
p y
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? Talks/seminars/masterclasses PYRAMID
University
C COS/COP by SMa/LHub/ELITC
Awareness
Strengthen CET Infrastructure
C Enhance Career and Training Advisory Services
Online Directly Managed / Leveraged
Career Services for whole workforce
- Reach out to all segments of workers and employers
- Influence based on areas of growth or priority
? Self-service for the majority ? Website / Individual portals
Online Services
? East (WDA) and West (e2i) campuses ? WDA career centres at various locales, including CDCs, for
Directly Managed / Funded Services
? Influence labour market entities (e.g self-help groups, MPs, commercial agencies)
Leveraged Services
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? Learning directory with labour market information to influence workers decisions intensive screening and assistance ? CET Centres focus on sector-specific career services ? Support specialised agencies for niche segments (eg. MCYS, NCSS, SCORE, IMH)

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Overview of Singapore Workforce Development Agency (WDA)
Briefing to Delegates of the APEC New Strategy for Structural Reform Workshop 11 Aug2011
Anil Das Senior Director Industry Skills and Planning Office

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